Privacy statement

Big Bags Direct, based in Waalhaven O.Z. 77, 3087 BM Rotterdam, is responsible for the processing of personal data as stated in this privacy statement.


Phonenumber: +31-(0)10-4090130
General e-mail:

Personal data that we process

Big Bags Direct processes your personal data because you use our services and / or because you provide these to us yourself.

Below please find an overview of the personal data that we process:

  • Company name
  • First- and lastname
  • Address
  • Phonenumber(s)
  • E-mailaddres(ses)
  • E-mail content

Special and/or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without that permission, please contact us at, and we will remove this data immediately.

For what purpose and on what basis we process personal data

Big Bags Direct processes your personal data for the following purposes:

  • Facilitating our services
  • Managing your payments
  • To be able to contact you when required
  • Big Bags Direct also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Automated decision making

Big Bags Direct does NOT take decisions on the basis of automated processing on matters that may have (significant) consequences for persons. These are decisions that are made by computer programs or systems, without a human being (such as an employee of Big Bags Direct) being involved. Big Bags Direct uses the following computer programs or systems:

  • CRM to store contact data
  • Application to created proposals and facilitate billing

How long we keep personal data

Big Bags Direct does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data are collected. We use the following retention periods for the following (categories) of personal data::

  • Client data - As log as you are a customer and 3 years thereafter

Sharing of personal data with third parties

Big Bags Direct does not provide personal data to third parties unless this is necessary for the implementation of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use

Big Bags Direct uses only technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences. We can also use this to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously saved via the settings of your browser. You can check our Cookie policy here.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data from Big Bags Direct and you have the right to data transferability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization mentioned by you.

You can request a review, correction send, delete, transfer data of your personal data or request to withdraw your consent or objection to the processing of your personal data to To ensure that the request for inspection has been made by you, we request that you send a copy of your proof of identity with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen service number (BSN) black. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

Big Bags Direct would also like to point out that you have the possibility to file a complaint with the national data protection authority, the Dutch Data Protection Authority. This is possible via the following link: de-autoriteit-persoonsgegevens/tip-ons.

How we protect personal data

Big Bags Direct takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly protected or there are indications of abuse, please contact our customer service +31-(0)10-4090130 of through

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